SUPPORT

CONTACT SIZE GUIDE GENERAL CARE DELIVERY & RETURNS FAQ

JEWELLERY

HOW CAN I CHOOSE THE RIGHT SIZE FOR MY JEWELLERY?

To help you choose the size that fits you perfectly, we made a chart of a characteristic of sizes.

You can find more details in Size Guide.

HOW CAN I TAKE CARE OF JEWELRY THAT CONTAINS GEMSTONES AND PEARLS?

It is recommended that particular attention be paid to your pearls because they are an organic matter, that is very sensitive to chemical substances. Avoid being Pearls in contact with cosmetics products.

You can find more details in General Care.

WHY DID MY SILVER JEWELLERY ITEM HAVE A DARK PATINA?

Frequent wearing of a piece of jewellery may lead to the appearance of marks on it, caused by contact with the skin, extraneous contact, or pollution.

Silver is characterized by oxidizing and therefore darkening. It's nothing wrong with your item. If it gets a dark patina that means that isn't plated with Rhodium.

DO YOU USE REAL SILVER IN YOUR JEWELRY?

We only use clean, nickel- and lead-free sterling silver in our jewelry. Our trademark is certified with our own RM (Responsibility Mark) and a 925 stamp to ensure that we only use high-quality silver in our products.

DO YOU STAMP YOUR JEWELRY?

All of our jewelry is stamped with Responsibility Mark and 925 (sterling silver).

BAGS

WILL MY BAG CHANGE ITS SHAPE OVER TIME?

We use fine-quality leather for our designer bags. Leather is a natural product, and variations in colour, surface, and texture are inherent qualities that will become more characteristic with use.

HOW SHOULD I TAKE CARE OF MY BAG?

  • Avoid direct heat or prolonged exposure to sunlight as this can discolour and harden the leather
  • Keep it away from sharp, abrasive, or rough surfaces to prevent scratching
  • Keep it away from water, as it can distort the shape and reduce the strength
  • When not in use, store your handbag in the soft cloth bag to protect the surface of the leather from dirt and some marks

You can find more details in General Care.

MY ACCOUNT

WHAT ARE THE ADVANTAGES OF CREATING AN ACCOUNT?

Creating an account enables you to make purchases in our Boutique. All of your orders will be listed there.

CAN YOU KEEP MY ACCOUNT SECURE?

As a company, we take our obligation to protect our customer’s information very seriously and have safeguards in place to detect potential threats to our online shopping environment.

HOW DO I DELETE MY USER ACCOUNT?

Please write us an Email with your request to support@tglam.eu and we will immediately start deleting your user account.

E-CARDS

DO YOU OFFER PHYSICAL GIFT CARDS?

We do not offer physical gift cards at this time, just E-CARDS.

HOW DO I GET E-CARD?

In the Boutique you can choose the amount of your gift card, enter your recipient’s name and email address, enter a gift message, and send it.

Once an E-CARD has been sent to the recipient, it cannot be cancelled or returned.

I GOT YOUR E–CARD AS A GIFT, HOW DOES IT WORK?

When you're ready to purchase in Boutique, select a product/s and then go to checkout. In the payments section of the checkout, in the Gift Code field, type the 12 - digit gift card number. Click Apply.
The value of your purchase cannot be less than the contents of your E-CARD. If your gift card does not cover the costs of your order, you will be prompted to enter an additional payment method to cover the cost difference.

HOW MANY TIMES CAN I USE MY E–CARD’S CODE?

You can only use your code from a specific E–CARD once to purchase in a Boutique.

HOW LONG IS MY E-CARD VALID?

Your code (your ECARD) is valid for 6 months from the receipt of the e-mail message.

PROMOTIONAL CODES

WHAT ARE PROMOTIONAL CODES?

Promotional codes are special offers that we make to customers. They usually have an expiration date. Our promotions cannot be combined with other special offers or discounts that are available at the same time. They cannot be combined with E-CARDS.

WHERE CAN I FIND THE PROMOTIONAL CODE?

You can find the active discount code on the title page of the website and our Newsletter or other media as Facebook or Instagram.